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[bryant]

Nobody ever blogs about good customer support.

So I sent my Powerbook into Apple to be fixed on Thursday. On Saturday, I checked the repair info page, and the issue was marked as closed. This was somewhat worrisome; I had visions of my poor little laptop lost in Apple’s vast cavernous shipping bays, never to be seen again. So I called customer service.

Turned out they’d fixed it the same day it got there, and dropped it back into the mail. I got it back Monday. Three business day turnaround! Go, Apple.

Comments

[editswlonghair.livejournal.com]

When did you get yourself a powerbook? Last time we talked computers you had a toiletseat iBook. Now I'm jealous.

I once had to send my iBook in for repairs- drive failure. They not only turned it around toute suite, they upgraded the 5 GB drive to a 10 GB. Go, Apple indeed!